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Meddelande: <blockquote data-quote="sasaalex" data-source="post: 1324467" data-attributes="member: 203420">thank you very much for your detailed feedback and for taking the time to explain your concerns. We can only sincerely apologize that such a mistake has occurred. Please believe us that the item was in a condition that allowed it to be returned to regular sale. The ski boots have not been heat-molded or customized in any way. According to EU consumer law, customers have the right to return items even if the original packaging is no longer available. While we would of course prefer all returns to be complete and in perfect condition, we are legally not allowed to require this from customers — and this sometimes leads to situations like yours, for which we are truly sorry.Då ska de inte säljas som nya, tycker jag. Nu har vi beställt från XSPO.Vi kanske bara hade otur, men som sagt kollade jag (tyvärr i efterhand) på Trustpilot och såg att flera andra har haft liknande erfarenheter.</blockquote>